1. Introduction

Welcome to Pacific Fire Controls Pvt Ltd (“Company”, “we”, “our”, “us”). This Privacy Policy describes how we collect, use, store, disclose and protect personal data of visitors to our website (https://www.pacificfirecontrols.com) (“Website”) and our customers who purchase our Products and Services (including fire-rated doors, metal & wooden doors, glazed fire-rated doors, clean-room doors, fire-rated glass, installation, maintenance) (“Products/Services”). By visiting our Website or using our Services, you consent to the collection and use of your information in accordance with this policy.

2. Scope of this Privacy Policy

This policy applies to:

• Individuals visiting or browsing our Website;
• Customers and organisations purchasing or enquiring about our Products/Services;
• Individuals contacting us via enquiry forms, emails, calls or field-service requests;
  It does not apply to third-party websites or services (for example, external links) which may be linked from our Website — we are not responsible for their privacy practices.

3. What information we collect

3.1 Personal Data you provide

When you enquire, register, purchase, or engage with us, we may collect information such as:

• Your full name, job title, company name (if business customer), postal address, email address, phone number;
• Project/site location, building type, specification details (if relevant to installation or service);
• Financial/billing information (for invoicing), delivery address;
• Any other information you voluntarily provide in forms, emails or during our communications.

3.2 Usage & Technical Data

We may also collect automatically generated data when you visit our Website or use our Services, such as:

• Your IP address, device type, browser type & version, operating system;
• Date and time of visit, pages visited, time spent, referral source;
• Cookies or similar tracking technologies to understand usage and improve our Website.

4. How we use your information

We use your personal data for the following purposes:

• To respond to your enquiries, send you quotations, deliver Products/Services, install and maintain products;
• To manage our contractual relationship with you (including payment, delivery, installation);
• To send you updates, product/service announcements, technical bulletins or safety guidelines (only if you’ve opted in where required);
• To analyse and improve our Website, Products, Services, marketing and your user-experience;
• To comply with our legal obligations, licences, certifications and safety/regulatory requirements (especially relevant in fire-safety / door manufacturing);
• For legitimate business interests (such as fraud detection, IT security, business operations) provided your rights are not overridden by those interests.

5. Legal basis for processing (India)

In India, processing of your personal data is lawful under one or more of the following bases:

• With your consent;
• For the performance of a contract (for example, supplying and installing doors);
• To comply with a legal obligation;
• For our legitimate interests, provided they do not contravene your rights.

6. Cookies and tracking technologies

We use cookies, web beacons, tags and scripts to enhance your experience and gather usage data about the Website. These include:

• Essential cookies (to enable basic Website functionality)
• Performance/analytics cookies (to analyse how users use the Website)
• Preference cookies (to remember your language or region choice)
  You can choose to disable cookies via your browser settings, but some parts of the Website may not function properly if you do.

7. Sharing your information

We do not sell or rent your personal data to third parties. We may share your information in the following situations:

• With service providers acting on our behalf (such as logistics/delivery companies, installation contractors, payment processors, IT/hosting providers) under confidentiality obligations;
• With our affiliates or business partners when required for delivering Products/Services;
• In connection with a merger, acquisition, reorganisation or sale of assets (you will be notified and this Privacy Policy applied to the new entity);
• To comply with legal obligations or respond to lawful requests by governmental or regulatory authorities;
• To protect our rights, property or safety of our employees, customers or the public.

8. International data transfers

If you are located outside India, your personal data may be transferred to, stored and processed in India or other jurisdictions where our service providers operate. We will take appropriate safeguards to ensure your data is treated securely and in accordance with this policy.

9. Data security

We implement commercially reasonable technical, administrative and physical security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure — we cannot guarantee absolute security.

10. Data retention

We will retain your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, or as required by law, regulatory or audit requirements. When the data is no longer required, we will delete or anonymise it in accordance with our data-retention policies.

11. Your rights

Depending on the situation, you may have the following rights:

• Right to access the personal data we hold about you;
• Right to correct or update your personal data if inaccurate;
• Right to request deletion or anonymisation of your personal data (subject to legal or contractual retention obligations);
• Right to withdraw consent, restrict processing or object to certain types of processing (for example direct marketing);
• Right to opt out of receiving promotional communications.
  To exercise these rights, please contact us using the details in Section 15 below. We will verify your identity and respond within a reasonable timeframe.

12. Children and minors

Our Website, Products and Services are not directed to children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us so we may delete it.

13. Links to other websites

Our Website may contain links to external sites which are not operated by us. We are not responsible for the privacy practices of those external websites, and we encourage you to read their privacy policies.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the functionality of our Website/Services. When we do, we will publish the updated version on this page with a new “Last updated” date. We encourage you to check this page periodically. Your continued use of our Website or Services after modifications implies your acceptance of the revised policy.

15. Contact us

If you have any questions, concerns, requests or would like to exercise your data-protection rights, please contact:
Pacific Fire Controls Pvt Ltd
102-B, M. C. Bhawan, 11/56, D. B. Gupta Road, Karol Bagh, New Delhi, India, 110005
Email: Sales@pacificfirecontrols.com
Phone: +91 9871138134
Website: https://www.pacificfirecontrols.com/